--- title: Customer Service description: Complete the form, and our team will swiftly assist you. Help us help you better. Reach out—we're here for you. --- [Aspen Lasers Facebook ](https://www.facebook.com/aspenlasers/) [Aspen Lasers Instagram ](https://www.instagram.com/aspenlasers/) [Aspen Lasers LinkedIn ](https://www.linkedin.com/company/aspen-laser-systems-llc) [![Aspen Logo-Large](https://forms.aspenlivewell.com/hubfs/Logos/Aspen%20Logo-Large.png)Aspen Logo-Large ](https://www.aspenlaser.com/?hsLang=en) Menu - PRODUCTS - [Apex Laser Series](https://forms.aspenlivewell.com/apex-laser-system-series) - [Ascent Laser Series](https://forms.aspenlivewell.com/ascent-quad-wave-laser) - [Summit Laser Series](https://forms.aspenlivewell.com/summit-laser-series) - EVENTS - [Webinars](https://forms.aspenlivewell.com/aspen-laser-knowledge-and-wellness-seminar-series) - [Tradeshows](https://www.aspenlaser.com/events) - RESOURCES - [Professionals](https://forms.aspenlivewell.com/professionals) - [Patients](https://forms.aspenlivewell.com/patients) - [Request a Laser Coach](https://forms.aspenlivewell.com/request-a-laser-coach) - [Warranty](https://forms.aspenlivewell.com/member-warranty) - [Shop](https://forms.aspenlivewell.com/shop) - [Locations](https://forms.aspenlivewell.com/find-a-medical-professional) - EDUCATION - [Laser Safety Program](https://forms.aspenlivewell.com/lso-kit) - [Online Courses](https://forms.aspenlivewell.com/online-courses) - [Aspen Laser University](https://forms.aspenlivewell.com/aspen-laser-university) - [News](https://forms.aspenlivewell.com/news) - [Blog](http://www.aspenlaser.com/blog) - ABOUT US - [Our Company](https://forms.aspenlivewell.com/about-us) - [Our Team](https://forms.aspenlivewell.com/about-us/team/) [ CONTACT ](https://forms.aspenlivewell.com/contact-us?hsLang=en) [![Aspen Logo-Large](https://forms.aspenlivewell.com/hubfs/Logos/Aspen%20Logo-Large.png) ](https://www.aspenlaser.com/?hsLang=en) Menu - [PRODUCTS ](https://forms.aspenlivewell.com/customer-service#) - [Apex Laser Series](https://forms.aspenlivewell.com/apex-laser-system-series) - [Ascent Laser Series](https://forms.aspenlivewell.com/ascent-quad-wave-laser) - [Summit Laser Series](https://forms.aspenlivewell.com/summit-laser-series) - [EVENTS ](https://forms.aspenlivewell.com/customer-service#) - [Webinars](https://forms.aspenlivewell.com/aspen-laser-knowledge-and-wellness-seminar-series) - [Tradeshows](https://www.aspenlaser.com/events) - [RESOURCES ](https://forms.aspenlivewell.com/customer-service#) - [Professionals](https://forms.aspenlivewell.com/professionals) - [Patients](https://forms.aspenlivewell.com/patients) - [Request a Laser Coach](https://forms.aspenlivewell.com/request-a-laser-coach) - [Warranty](https://forms.aspenlivewell.com/member-warranty) - [Shop](https://forms.aspenlivewell.com/shop) - [Locations](https://forms.aspenlivewell.com/find-a-medical-professional) - [EDUCATION ](https://forms.aspenlivewell.com/customer-service#) - [Laser Safety Program](https://forms.aspenlivewell.com/lso-kit) - [Online Courses](https://forms.aspenlivewell.com/online-courses) - [Aspen Laser University](https://forms.aspenlivewell.com/aspen-laser-university) - [News](https://forms.aspenlivewell.com/news) - [Blog](http://www.aspenlaser.com/blog) - [ABOUT US ](https://forms.aspenlivewell.com/customer-service#) - [Our Company](https://forms.aspenlivewell.com/about-us) - [Our Team](https://forms.aspenlivewell.com/about-us/team/) - [ CONTACT ](https://forms.aspenlivewell.com/contact-us) # **Customer Service Center** Please complete the form and one of our representatives will respond back to you as soon as possible. Provide as much information as possible so that we can better meet your needs. We look forward to hearing from you! Product Return Policies and Procedures The customer agrees that any product to be serviced, repaired or returned to the Company shall maintain the following procedures: 1) **Notification **The customer must notify the Company in writing or verbally within 15 days of first noticing the defect and before expiration of the warranty period. Customer Service Toll Free 877- 782-7736 (877-78-ASPEN) 2) **Issuance of RMA **A Return Materials Authorization (RMA) number is required for all product returns, and is provided by the Company upon written or verbal notification 3) **Proper Labeling for Shipping **The RMA number must appear on the outside of the shipping container. Return shipments will not be accepted if the RMA number is not clearly visible. [Click here to request RMA# >>](https://forms.aspenlivewell.com/rma?hsLang=en) 4) **Written Description **Please provide a written statement indicating the model number, serial number, and a brief description of the reason for return. 5) **Shipping Address to Company Authorized Repair Center **Send returns to:  Aspen Laser Systems Authorized Repair Center Please contact us for shipping address. Shipping Instructions and Charges 1) **Packaging **The unit must be shipped to the Company’s Authorized Repair Center in either its original package or similar package affording an equal degree of protection. Failure to provide this may result in voiding the warranty. 2) **Customer Return Address **Instructions must be provided indicating an address to which the repaired unit must be returned. 3) **Shipping Charges Under Warranty **The Company is responsible for the shipping and insurance charges for any product that is being repaired or replaced that is under the warranty. 4) **Shipping Charges Out of Warranty **For any product that is not covered under the warranty, the customer is responsible for any shipping and insurance charges. ## **Laser Safety Training Program Now Available** We have partnered with Laser Safety Certification, Inc, a nationally recognized laser safety consulting company, to develop a new and exclusive “3 in 1” Laser Safety Training and Certification Program. [Learn More](https://forms.aspenlivewell.com/laser-therapy-training?hsLang=en) [![](https://forms.aspenlivewell.com/hs-fs/hubfs/Primary_Logo_Gradient-1.png?width=600&height=101&name=Primary_Logo_Gradient-1.png)](http://aspenlivewell.com?hsLang=en) 175 1800 W, Suite 108 Lindon, UT 84042 Phone: [877-782-7736](tel:8777827736) Office hours: M-F 8:30AM - 5:00PM MST  For 24 hour service, please use our [**Customer Service Request Form**](https://www.aspenlaser.com/customer-service?hsLang=en). Email: [info@aspenlasers.com](mailto:info@aspenlasers.com) ![2019-International-Life-Sciences-Awards-Winners-Logo-EDITED-1_small](https://forms.aspenlivewell.com/hs-fs/hubfs/Website%20Images/2019-International-Life-Sciences-Awards-Winners-Logo-EDITED-1_small.png?width=80&height=70&name=2019-International-Life-Sciences-Awards-Winners-Logo-EDITED-1_small.png) ![Chiropractic-Products-Award-2019-white-type_small](https://forms.aspenlivewell.com/hs-fs/hubfs/Website%20Images/Chiropractic-Products-Award-2019-white-type_small.png?width=65&height=70&name=Chiropractic-Products-Award-2019-white-type_small.png) Quick Links - [Professionals](https://www.aspenlaser.com/professionals/?hsLang=en) - [Patients](https://www.aspenlaser.com/patients/?hsLang=en) - [Find a Professional](https://www.aspenlaser.com/find-a-medical-professional/?hsLang=en) - [What is Laser Therapy?](https://www.aspenlaser.com/laser-therapy-works?hsLang=en) - [Request a Laser Coach](http://www.aspenlaser.com/request-a-laser-coach?hsLang=en) - [About Us](https://www.aspenlaser.com/about-us/?hsLang=en) - [Contact](https://www.aspenlaser.com/contact/?hsLang=en) - [Blog](https://www.aspenlaser.com/blog/?hsLang=en) - [Shop Now](https://www.aspenlaser.com/shop/?hsLang=en) - [Customer Service](https://www.aspenlaser.com/customer-service/?hsLang=en) - [Warranty](https://www.aspenlaser.com/warranty/?hsLang=en) Subscribe to Notifications [![blue-seal-200-42-bbb-90029329](https://forms.aspenlivewell.com/hubfs/blue-seal-200-42-bbb-90029329.png "blue-seal-200-42-bbb-90029329")](https://www.bbb.org/us/ut/lindon/profile/health-and-medical-products/aspen-laser-systems-llc-1166-90029329/#sealclick) --- © 2026 Aspen Laser, LLC  All rights reserved. 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